DoublEspresso Training are working in partnership with one of the countries largest Rail companies to find the highest calibre of Customer Service Assistants in London...
 

Our ambition to be responsive to passengers and freight users, drives us every day and we’re empowered to do the right thing for those who use the train line. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
 

Brief Description
 

We’ll rely on you to make sure everyone who uses one of our major stations in has the best possible experience. It’s a diverse role for someone with a true passion for customer service.

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Essential Criteria

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• The ability to speak and write English fluently

• Experience of working in a customer-facing service environment

• Experience of working as part of a team

• Confident about dealing assertively with all kinds of situations

• Willing and able to work shift patterns, which may include unsociable hours and bank holidays

• Meet the required benchmark for application screening questions

• Must meet required online testing benchmark

• Reasonable level of general fitness including being able to stand or walk for prolonged periods

• Strong attention to detail and observation skills
   

The safety of everyone is of paramount importance, this includes our highly valued staff. We need to ensure we recruit the right staff to the right roles according to your ability and fitness, but we need to check you are able to meet the physical demands of the role.

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Please Note: You will be required to complete an online course after the first stage interview. Upon receiving a job offer you will attend a 5 day induction training course which will include elements of personal safety and that of others.

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Reference ID: Customer Service Assistant

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Job Types: Full-time, Contract

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Salary: £20,000.00 /year

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Location: London, UK

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